Compliments & Complaints

At Specialised Equipment Funding Solutions [SEFS], we always work to the best of our ability to enable strong, trusting and long lasting relationships with our customers.  Through positive or negative feedback, we can address any immediate concerns you may have, take in any improvements or simply understand what we are doing well! We continually try to improve our products and services especially through client feedback 

Compliments

We are always ecstatic to know that we have created a positive, pleasant and successful experience for you.

If one of our representatives has provided you with exceptional service in any way, please let us know by contacting info@sefsolutions.com.au or review us on our facebook page: https://www.facebook.com/SEFSFinance

Concerns

If, for any reason, you are unsatisfied with your application journey with one of our representatives, we also encourage you to share this with us. We have ensured that a process if available to make it easy for you to tell us of your concerns and for them to be addressed quickly and fairly and in private for your personal satisfaction.

You can contact us by whichever of the following means best suits you:

9452 1703
Complaints Officer
1752 Albany Highway
Kenwick WA 6107
info@sefsolutions.com.au

If you choose to contact us by mail or email, please make sure you provide as with all the information about your issue so that we are able to address the complaint in the appropriate manner.

 

Complaint Update

If you have lodged a complaint with us and would like to know what is being done you can contact us at any time via phone or email. Please make sure you refer to the complaint details made so that we are able to act promptly.

 

Resolution

We will try to deal with your complaint immediately.  However, if this is not possible, we will respond to you to and acknowledge your complaint within 7 days.  We will ensure we treat you fairly and will work to resolve your complaint as soon as possible.  In the rare event of a longer investigation which may take more then 45 days we will contact you to explain the situation along with letting you know when we expect to have completed our investigation.

When we have completed our investigation you will be contacted with the results of the investigation.

 

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party. 

You can lodge your complaint with the Australian Financial Complaints Authority (AFCA). 

Online:    www.afca.org.au
Email:     info@afca.org.au
Phone:    1800 931 678 (free call)
Mail:        Australian Financial Complaints Authority
               GPO Box 3, Melbourne VIC 3001

​​​Specialised Equipment Funding Solutions

1752 Albany Highway Kenwick, WA 6107

Ph: 9452 1703 | info@sefsolutions.com.au

Australian Credit Rep No. 508 042 / 511 081 | ABN 43 624 236 184 | ACN 624 236 184

Credit Representative 508 042 & 511 081

is authorised under Australian Credit Licence 389328.

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