Compliments & Complaints
At Specialised Equipment Funding Solutions [SEFS], we always work to the best of our ability to enable strong, trusting and long lasting relationships with our customers. Through positive or negative feedback, we can address any immediate concerns you may have, take in any improvements or simply understand what we are doing well! We continually try to improve our products and services especially through client feedback
We are always ecstatic to know that we have created a positive, pleasant and successful experience for you.
If one of our representatives has provided you with exceptional service in any way, please let us know by contacting firstname.lastname@example.org or review us on our facebook page: https://www.facebook.com/SEFSFinance
If, for any reason, you are unsatisfied with your application journey with one of our representatives, we also encourage you to share this with us. We have ensured that a process if available to make it easy for you to tell us of your concerns and for them to be addressed quickly and fairly and in private for your personal satisfaction.
You can contact us by whichever of the following means best suits you:
1752 Albany Highway
Kenwick WA 6107
If you choose to contact us by mail or email, please make sure you provide as with all the information about your issue so that we are able to address the complaint in the appropriate manner.
If you have lodged a complaint with us and would like to know what is being done you can contact us at any time via phone or email. Please make sure you refer to the complaint details made so that we are able to act promptly.
We will try to deal with your complaint immediately. However, if this is not possible, we will respond to you to and acknowledge your complaint within 7 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event of a longer investigation which may take more then 45 days we will contact you to explain the situation along with letting you know when we expect to have completed our investigation.
When we have completed our investigation you will be contacted with the results of the investigation.
Taking it further
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party.
You can lodge your complaint with the Australian Financial Complaints Authority (AFCA).